Improve your customers call experience with advanced features of Calling management.
Go to the next
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Dial on extension.
Repeat .
Return to the previous menu.
Call operator.
One will be required to active the feature on the smartphone, as soon as it is active it will block all the incoming calls to come through however in settings one can choose and customize the options which they want to active one can also set the voicemail or route the call to another extension which is a very handy feature and will ensure that the customer concern is dealt as per their convenience
Smart Businessman will make the most of every opportunity, when the customer is speaking to the representative, the individual should make every effort to leave impact then why one should leave the opportunity when the customer is on hold and this comes along with REALPBXPRO Along with using the option of playing Music on hold one can also use other feasible options as playing the promotional offers, imparting information about additional features introduced which will enlarge the aspect of sales and upgrading the same or one can also seek more clarification about the product on the same call rather than having to call back and you can also get the feedback from the customer while the customer is on hold as it will help us to improve our services.
it dials the call by recognize the name of the you are trying to reach out. One can use the keyboard or simply call out the name of the employee one wants to get the call connected to, in order to put the trait in use one has to either call out the first name or for the same the first three letters of the first name of the contacts and one important thing to consider is that the employee one is trying to dial should be saved in contacts.
One can reach the employee just by dialing the extension and one will not be required to dial the complete number, the way to add the extension for the employees and for the department is done through admin of the network
When all the representatives are buzzy taking calls the caller on the other ends hears the beep sound which might be very irritating, it is very important for any business to find out the ways in order to minimize the hold time as we all stand by it that time is money and the customers time should be used very efficiently, by playing promotional messages, providing information about the product, making them aware about the changes and so forth one can keep them occupied Messages can be simply laid down all you will be required to do is choose the voice message that you want to play on the call and then select the extension as well the department for which it is meant to be, on can use this option if need be of setting up the different messages for different extensions in the same department. It gives you complete privilege to make changes as per the need REALPBXPRO has a team of professional to guide you through all the way whether in setting up or Customizing the message
The old PBX was not that advanced it could only manage one call on wait while the others calls could not be taken care At times when the call flow is very high, it becomes difficult to manage the same as every call which is not attended and cannot be tracked will be sheer loss for the organization, one can overcome the situation by hiring more representatives and also will be required to install more extensions which will add huge cost to the business and will be time consuming process as well We will always advise one to keep oneself abreast with technology. Our cost effective and user friendly solution. REALPBXPRO comes with the trait of Call Queue Management which is a flawless solution which help you manage all incoming calls and the representative will be completely aware of number of calls in queue and then they will be in the position to decide how much time do they need to take in order to wrap the call..
Bringing your Business at power – Call Queue Management holds great emphasis as this helps us to manage the call flow effectively and as through REALPBXPRO some features like as virtual receptionist, Advance ACD and so forth it is easy to get the call connected to the specific department with in shortest span of time and will make the customer feel valued. It is beneficiary to both the customer and the representative.
Number of the calls in the queue
What kind of music or business tone should be played
Request for patience.
Promotional offer
Get a new phone number or port your existing numbers, invite your team members and start making & receiving calls.
